Terms and Conditions:

Welcome to Troupier! These Terms and Conditions (“Terms”) govern your use of our website and purchase of our men’s shirts. By accessing our website and making a purchase, you agree to be bound by these Terms. Please read them carefully.

1. Product Information: We strive to provide accurate and up-to-date information about our products, including product descriptions, prices, and availability. However, we do not warrant that the information on our website is complete, accurate, or error-free. We reserve the right to modify, update, or discontinue our products at any time without prior notice.
2. Ordering and Payment: To place an order, you must be at least 18 years old and provide accurate and complete information. Please note that by placing an order, you confirm that you are at least 18 years of age or older (in line with our Privacy Policy). At Troupier, we take age verification seriously to ensure that our products are enjoyed responsibly and in accordance with legal requirements. By placing an order, you authorize us to charge the total amount, including applicable taxes and shipping fees, to your chosen payment method. Payment is due at the time of order placement. We accept major credit cards and other payment methods as indicated on our website. All payments are processed securely, and your payment information will be kept confidential.
3. Shipping and Delivery: We strive to process and ship your order as quickly as possible. However, we do not guarantee any specific delivery dates or times, as they may vary depending on factors beyond our control, such as shipping carrier delays or customs clearance. You are responsible for providing accurate shipping information, and any additional fees or charges incurred due to incorrect information will be your responsibility. You are responsible for paying any custom charges/duties/VAT applicable in your Country where the shipment is being delivered. 
4. Returns and Exchanges: We want you to be satisfied with your purchase. Whether you need to make a return or exchange, we strive to make the process as smooth and convenient as possible. Please note our policy details below:

• Return and Exchange Eligibility: Both returns and exchanges can be initiated for non-faulty items, while defective or faulty items will have a separate process. To be eligible, the items must be in their original condition, unworn, unwashed and with all original tags. A 20€ dry cleaning fee will be applied to products returned with any discernible odor, such as perfume or smoke, which renders the item unsellable in its current condition. To prevent this charge, kindly try our garments in a clean, odor-free environment. Please note, we are not accountable for products lost during the return delivery. Please contact us within 14 days of receiving your order to request a return or exchange. 
• Faulty or Defective items: If you receive an item which is faulty or defective, the please contact our customer service team at [email protected] immediately. Our team will guide you through the process and assist in resolving the issue promptly. 
• Return and Exchange Process: To initiate a return or exchange, please contact our customer service team at [email protected]. Our team will guide you through the return process and provide you with a return authorisation number. Please include this number on the return package for efficient processing. For faulty or defective items, our customer service team will assess the situation and guide you through the appropriate process. This may involve providing detailed information, photos, or returning the items for inspection.
• Return and Exchange Processing: Please note that customers are responsible for the shipping cost associated with returning or exchanging non-faulty items. This includes the shipping cost from the customer’s location back to our destination address for returns, and the shipping cost from our location to the customer’s address for exchanges.
• Refund or Exchange Processing: For returns, once we receive your returned items and conduct a thorough inspection to ensure they meet the return eligibility criteria mentioned above, we will process your refund within 14 business days. The refund will be issued in the form of the original payment method used during the purchase. 

For exchanges, once we receive your returned items and conduct the inspection, we will proceed with shipping the requested items to your address within 2-3 business days. 

1. Returned products: We reserve the right to refuse returns or exchanges that do not meet our return policy criteria.
2. Intellectual Property: All content on our website, including text, images, graphics, logos, and product designs, is protected by intellectual property laws and is owned by Troupier or its licensors. You may not use, reproduce, modify, or distribute any content from our website without our prior written consent.
3. Privacy: We respect your privacy and handle your personal information in accordance with our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information.
4. Limitation of Liability: To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of our website or purchase of our products. Our liability for any claim related to our products or services shall be limited to the purchase price of the product in question.
5. Indemnification: You agree to indemnify, defend, and hold harmless Troupier and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or in connection with your use of our website or purchase of our products.
6. Governing Law and Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of the Netherlands. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in [Your City/Region] Zwaagdijk, Netherlands. By using our website and purchasing our products, you agree to submit to the jurisdiction of the courts located in [Your City/Region] Zwaagdijk, Netherlands, for the resolution of any disputes that may arise between you and Troupier. 
7. Changes to Terms and Conditions: We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review these Terms periodically for any changes.
8. Contact: If you have any questions, comments, or concerns about these Terms or any other inquiries, you can contact us by [email protected] as provided on our website. We will do our best to respond to your inquiries in a timely manner.

Disclaimer:

By utilizing this website, the user acknowledges and agrees to the following terms:

1. All content featured on our website (including pictures, images, texts, video clips, etc.) is intended solely for informational purposes and does not impose any obligations on us. Please be aware that the appearance of colours for products displayed on the website may vary due to factors such as your display settings.
2. We do not guarantee the continuous availability of this site, nor do we guarantee that the site or the server hosting it will be free from viruses or programming errors that could potentially disrupt its operation or cause damage to your computer. We disclaim any responsibility for the complete functionality, accuracy, and reliability of this site. Furthermore, we shall not be held liable for any loss or damage arising from the content or materials uploaded or transmitted through this site. We assume no liability of any kind for any loss or harm resulting from actions taken or reliance placed upon the material or information contained on this site.
3. Reproduction of any portion or entirety of the content found on our website in any form is strictly prohibited, except for individual use. It may not be copied or shared with third parties. The permission to make copies granted to individuals does not extend to the incorporation of material or any part thereof into any other work or publication, whether in physical or electronic form or any other medium.

By using our website and purchasing our products, you acknowledge and agree to these Terms and Conditions. Thank you for choosing Troupier for your unique men’s shirts.